Engramma

Terms of Service

Last updated: July 1, 2026

These Terms of Service ("Terms") govern your access to and use of Engramma Memory Cloud ("Service"), operated by Engramma ("we", "us"). By using the Service, you agree to these Terms.

1. Eligibility

You must be at least 16 years old and have the legal capacity to enter a binding agreement. If using on behalf of an organization, you represent that you have authority to bind that entity.

2. Account Responsibilities

  • You are responsible for maintaining the security of your API keys and credentials
  • You must provide accurate registration information
  • You are responsible for all activity under your account
  • Notify us immediately at [email protected] if you suspect unauthorized access

3. Acceptable Use

You agree not to:

  • Violate any applicable law or regulation
  • Store content that is illegal, harmful, or infringes third-party rights
  • Attempt to gain unauthorized access to our systems or other users' data
  • Reverse-engineer, decompile, or attempt to extract source code
  • Use the Service to build a competing product
  • Exceed published rate limits or circumvent usage restrictions
  • Transmit malware, viruses, or destructive code

4. Service Tiers and Billing

  • Free tier: 5,000 patterns, 1,000 API calls/day, community support
  • Paid tiers: billed monthly or annually as described on our pricing page
  • Upgrades take effect immediately; downgrades at end of billing cycle
  • All fees are non-refundable except where required by law
  • We may change pricing with 30 days advance notice

5. Your Data

  • You retain full ownership of all data you store in Engramma
  • You grant us a limited license to process your data solely to provide the Service
  • We do not use your data to train models or for any purpose beyond service delivery
  • You may export or delete your data at any time via API or dashboard

6. Intellectual Property

The Service, including its code, design, documentation, and branding, is owned by Engramma and protected by intellectual property laws. Your use of the Service does not grant you any rights to our IP beyond the limited license to use the Service.

7. SLA and Availability

  • Pro and Scale tiers: 99.9% uptime SLA
  • Enterprise tier: 99.99% uptime SLA with custom terms
  • Scheduled maintenance windows are announced 48 hours in advance
  • SLA credits are applied as service credit, not cash refund

8. Limitation of Liability

To the maximum extent permitted by law, Engramma's total liability is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

9. Indemnification

You agree to indemnify and hold Engramma harmless from claims arising from your use of the Service, your content, or your violation of these Terms.

10. Termination

  • You may close your account at any time from your dashboard
  • We may suspend or terminate accounts that violate these Terms
  • Upon termination, your data is retained for 30 days then permanently deleted
  • Sections 5, 6, 8, 9, and 11 survive termination

11. Governing Law

These Terms are governed by the laws of France. Disputes shall be resolved in the courts of Paris, France, unless you are entitled to a different jurisdiction under consumer protection law.

12. Changes

We may modify these Terms with 30 days notice via email. Continued use after changes constitutes acceptance. If you disagree, you may close your account before changes take effect.

13. Contact

Questions about these Terms: [email protected]